Refund and Return Policy of Myplacebina

Effective Date: January 7, 2025

Address: 501 W Walnut St, Independence, Missouri (MO)
Phone Number: (816) 503-9195
Email: info@myplacebina.com
Website: https://myplacebina.com/

At Myplacebina, customer satisfaction is our top priority. We understand that sometimes products may not meet your expectations or may arrive in less-than-perfect condition. To ensure a seamless shopping experience, we have crafted a transparent and customer-friendly refund and return policy. Please review the details below to understand the terms and procedures for refunds and returns.

Eligibility for Returns

We accept returns for products purchased directly from our store or website under the following conditions:

1. Time Frame:

   • Products must be returned within 30 days from the date of purchase.
   • Items returned after 30 days will not be eligible for refunds or exchanges.

2. Condition of Products:

   • Items must be unused, unopened, and in their original packaging with all accessories included.
   • Products that show signs of use, damage, or tampering are not eligible for returns unless they were received in a defective or damaged state.

3. Proof of Purchase:

   • A valid receipt, invoice, or order confirmation email is required to process any returns or refunds.

Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for returns:

• Opened or used skincare, makeup, or personal care products.
• Gift cards or promotional items received as part of a purchase.
• Clearance or final-sale items clearly marked as non-refundable.

How to Request a Return or Refund

1. Contact Us:
   Reach out to our customer service team at info@myplacebina.com or call us at (816) 503-9195 to initiate your return. Please include:

   • Your full name
   • Order number
   • Reason for return (e.g., defective product, wrong item received, etc.)
   • Photos of the product (if applicable)

2. Return Authorization:
   Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number. This number must be included with your returned package.

3. Shipping Instructions:

   • Pack the product securely to prevent damage during transit.
   • Ship the package to the address provided in your return authorization email.
   • Customers are responsible for return shipping costs unless the product was defective or incorrect.

Refund Processing

• Refunds will be processed to the original payment method within 7-10 business days after we receive and inspect the returned item.
• You will receive a confirmation email once your refund has been issued.
• Please note: Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or defective item).

Exchanges

If you wish to exchange an item:

1. Contact our support team to verify the item’s availability.
2. Follow the return process to send back the original item.
3. Once the returned item is inspected and approved, the exchange will be processed.

Damaged or Defective Products

We take great care in ensuring that all products reach you in perfect condition. However, if you receive a damaged or defective product:

• Notify us within 48 hours of delivery by emailing info@myplacebina.com.
• Include your order number and photos of the damaged or defective item.
• We will arrange for a replacement or issue a full refund, including shipping costs.

Cancellations

Orders can be canceled if the request is made before shipment. Once an order has been shipped, it is no longer eligible for cancellation and must go through the return process.

Customer Support

Our dedicated team is here to assist you with any questions or concerns. Feel free to contact us via:

• Phone: (816) 503-9195
• Email: info@myplacebina.com
• Working Hours: Monday to Friday, 9 AM – 6 PM (CST)

For more details, please visit our website at https://myplacebina.com/.

Thank you for choosing Myplacebina for your beauty needs. We value your trust and look forward to serving you again!